Derinne | Latin Amerika'dan gelen güzellik

PRE-INFORMATION FORM

ARTICLE 1 - PARTIES

SELLER:

Commercial Name: Heaven Charm Cosmetics Products Manufacturing Marketing Trade and Sales Inc.

Address: Güzeltepe Mah. Abidin Daver Sk. Sefer Apt. No: 7/9 Çankaya/ANKARA

Phone Number: +903124723561

Email Address: info@derinne.com

Tax Office and Number: Seğmenler/4610942101

MERSIS Number: 0461094210100001

Registered Electronic Mail (KEP) Address: heaven.charm@hs01.kep.tr

BUYER:

Name-Surname:

Address:

Phone Number:

Email Address:

ARTICLE 2 - SUBJECT

The subject of this Pre-Information Form ("Form") is to inform the Buyer in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation published in the Official Gazette dated November 27, 2014 and numbered 29188, regarding the sale and delivery of the products specified below in terms of their characteristics and sales price.

ARTICLE 3 - QUALITIES OF THE PRODUCT, PRICE, PAYMENT METHOD, AND DELIVERY INFORMATION RELATED TO THE CONTRACTED PRODUCT

3.1 PRODUCT INFORMATION:

The information regarding the product subject to this Form and the sales price including taxes are as follows:

Product:

Price (Including VAT):

Quantity:

Total Amount:

3.2 PAYMENT METHOD:

3.2.1 Bank Transfer:

In payments made by bank transfer, the payment obligation is deemed fulfilled upon the transfer amount reaching the Seller's account.

Seller's Account Information:

Account Name: Heaven Charm Cosmetics Products Marketing Trade and Sales Inc.

Garanti Bank:

IBAN Number: TR77 0006 2000 9100 0006 4660 43

Branch Code: 910

Account Number: 6466043

3.2.2 Credit Card:

In the case of ordering with installment payment by credit card:

-Banks may offer installment options exceeding the number of installments selected by the Buyer, and services such as installment deferment may be provided through promotional campaigns organized by banks. If the Seller is informed of these campaigns, the Buyer is provided with information about the campaigns on the website.
-The total order amount will be divided into installments on the credit card statement starting from the account statement closing date. The bank may not distribute installment amounts equally, taking into account fractional differences. The detailed payment plan is at the discretion of the bank.

ARTICLE 3 - DELIVERY

Delivery Address:

Shipping Fee: The shipping fee is included in the total product price, and no additional shipping fee will be charged from the Buyer.

Buyer's Obligation to Inspect the Product:

Before accepting the delivery of the contracted goods, the Buyer shall inspect for any damages such as dents, breakage, torn packaging, etc., and shall not accept damaged and defective goods from the shipping company. The received goods will be deemed undamaged and intact. The Buyer must carefully protect the goods after delivery. If the right of withdrawal is to be exercised, the goods should not be used. The invoice must also be returned with the product.

ARTICLE 4 - GENERAL PROVISIONS

4.1 The Buyer declares that they have read and understood the basic characteristics of the product subject to sale, sales price, payment method, and delivery information stated in this Form, and provides the necessary confirmation in writing.

4.2 By confirming this Form in writing, the Buyer acknowledges that they have obtained accurate and complete information about the address to be provided by the Seller before the conclusion of the Distance Sales Agreement, the basic characteristics of the ordered products, the prices of the products including taxes, payment, and delivery information.

4.3 The Seller is responsible for providing the product subject to the Contract in full and in compliance with the specified qualities.

4.4 If, due to unauthorized use of the Buyer's credit card by unauthorized persons for reasons not caused by the Buyer's fault, the relevant bank or financial institution does not pay the product price to the Seller, the Buyer must pay the product price to the Seller within 3 days after the product is delivered to them.

4.5 The Parties accept and declare that, in addition to this Form, they accept the provisions of the Law No. 4077 on the Protection of Consumers, the Distance Contracts Regulation, and other applicable laws, and will act in accordance with these provisions.

ARTICLE 5 - RIGHT OF WITHDRAWAL

5.1 The Buyer has the right to withdraw from the contract without any reason within 14 (fourteen) days from the date of receiving the product, without paying any penalty.

5.2 In order to exercise the right of withdrawal, it is a condition that a written notification be sent to the Seller by registered mail, fax, or email within the 14-day period, and that the product does not fall within the scope and nature of the Products in which the Right of Withdrawal Cannot Be Used as specified in Article 5.3 of the Distance Contracts Regulation.

5.3 The products in which the consumer cannot exercise the right of withdrawal are listed below:

a) Contracts related to goods or services whose prices are dependent on fluctuations in financial markets and are not under the control of the seller or supplier.
b) Contracts related to goods prepared according to the consumer's requests or personal needs.
c) Contracts related to the delivery of perishable or expiring goods.
d) Contracts related to the delivery of goods that are opened after delivery and are not suitable for return due to health and hygiene reasons.
e) Contracts related to goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts related to books, digital content, and computer consumables presented in the physical environment when the packaging, tape, seal, or package is opened after delivery.
g) Contracts related to the delivery of periodicals such as newspapers and magazines, except for those provided within the scope of subscription agreements.
h) Contracts related to the evaluation of leisure time for accommodation, goods transportation, car rental, food and beverage supply, and entertainment or recreation purposes to be carried out on a specific date or period.
i) Contracts related to services performed instantly in electronic media or non-material goods delivered instantly to the consumer.

5.4 If the right of withdrawal is exercised, the Buyer shall return the product to the Seller within 10 days using the shipping company specified by the Seller or used during the delivery of the product, free of charge, and the Seller shall refund the price within 14 days.

5.5 If the product delivered to a third party or to the Buyer has an invoice, (If the invoice of the product to be returned is corporate, it must be sent together with the "return invoice" issued by the institution. Return of orders invoiced on behalf of institutions cannot be completed without a return invoice.)

5.6 The return form, along with the box and packaging of the products to be returned, including any standard accessories, must be delivered intact and undamaged. In the case of the right of withdrawal being exercised for cream and/or cosmetic products, the protective elements such as packaging, tape, seal, or package must not be opened.

5.7 If there is any decrease in the value of the goods due to a fault on the part of the Buyer or if the return becomes impossible, the Buyer shall be liable to compensate the Seller for the damages suffered by the Seller. However, the Buyer is not responsible for any changes or deterioration that may occur in the product or goods, even if they are used properly within the right of withdrawal period.

5.8 If the total amount of the campaign limit set by the Seller is reduced due to the exercise of the right of withdrawal, the discount amount enjoyed within the campaign will be canceled.

ARTICLE 6 - CANCELLATION AND RETURNS

6.1 If the delivery of the purchased product is not possible due to force majeure or extraordinary circumstances, the Seller must inform the Buyer in writing within 7 (seven) business days from the date of becoming aware of the situation.

6.2 Upon receiving such notification, the Buyer may request the cancellation of the order or the postponement of the product delivery until the obstacle is removed. If the order is canceled and the Buyer has made the payment in cash before the cancellation, the paid product price will be refunded to the Buyer in cash within 14 (fourteen) business days from the cancellation. If the payment was made by credit card, the product price will be refunded to the bank within 14 (fourteen) business days from the cancellation, but the reflection of the refund to the Buyer's account is at the discretion of the bank, and the Seller is not responsible for any delays that may occur.

ARTICLE 7 - DEFAULT PROVISIONS

7.1 If the Buyer defaults on transactions made with a credit card, the Buyer will be held responsible and the bank, as per the credit card agreement concluded between the cardholder and the bank, may take legal action against the Buyer.

7.2 The Buyer shall be liable for the damages incurred by the Seller due to the delayed performance of their debt.

7.3 In the event of default by the Seller, the Creditor shall have the right to demand the performance of the Contract by requesting the fulfillment of the contractual obligations or the termination of the Contract and the refund of the price.

ARTICLE 8 - OTHER PROVISIONS

The Seller shall keep the information and documents related to each transaction regarding the right of withdrawal, information, and other obligations stipulated within the scope of the Distance Contracts Regulation for a period of 3 (three) years.

ARTICLE 9 - DISPUTE RESOLUTION AND AUTHORIZED COURT

In case of disputes arising from this Form, the Buyer may apply to the Consumer Arbitration Committees of the province or district where the consumer transaction is carried out or where the consumer's residence is located, for disputes up to the value announced by the Ministry of Customs and Trade. In disputes exceeding the aforementioned value, the Buyer may apply to the Consumer Courts of the province or district where the consumer transaction is carried out or where the consumer's residence is located.

ARTICLE 10 - OTHER PROVISIONS

10.1 This Pre-Information Form, consisting of 10 (ten) articles, will proceed to the establishment of the Distance Sales Agreement after being read and accepted by the Consumer in electronic form.

10.2 This Form has been concluded and entered into force upon the confirmation by the Buyer in electronic form on the date of the online purchase.

10.3 The Buyer acknowledges and declares that they have read, understood, and approved all kinds of information about the products, including but not limited to the basic qualities of the products, sales prices, payment methods, and delivery information stated in this pre-information form, provided by the Seller, before making the payment.